Terms of Service

1. Acceptance of Terms

By registering for or using Yeta AI ("the Platform", "we", "our", "us") available at yetaai.com, you ("Store Owner", "User") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. These terms apply to all users including store owners, moderators, and any person accessing the Platform on behalf of a business.

2. Description of Service

Yeta AI is an AI-powered customer support platform designed for eCommerce businesses in Bangladesh. The Platform allows store owners to connect their Facebook Messenger pages and WhatsApp Business accounts to an AI chatbot that automatically responds to customer inquiries. Additional features include inbox management, knowledge base configuration, token-based usage plans, team member management, and campaign tools.

3. Account Registration

To use the Platform, you must register with a valid email address and create a workspace. You are responsible for maintaining the confidentiality of your login credentials. You must immediately notify us of any unauthorized use of your account. Yeta AI is not liable for any loss or damage arising from your failure to protect your account credentials. You must provide accurate and complete registration information and keep it updated.

4. Subscription Plans and Tokens

Yeta AI operates on a token-based usage model. Each AI response consumes a certain number of tokens. You must purchase a subscription plan to receive tokens. Token balances do not roll over to the next billing period unless otherwise stated. Free trial tokens are provided to new accounts for evaluation purposes only and may be limited in features. Purchased tokens are non-refundable except as required by applicable law.

5. Payment Terms

Payments are processed through SSLCommerz, bKash, Nagad, or bank transfer as available. All prices are in Bangladeshi Taka (BDT). Subscription plans are activated upon payment confirmation by our team. Yeta AI reserves the right to change pricing with reasonable notice to existing subscribers. Disputed or fraudulent payments may result in immediate account suspension.

6. Facebook and WhatsApp Integration

By connecting your Facebook Page or WhatsApp Business account to Yeta AI, you authorize us to access your page messages, send automated responses on your behalf, and manage webhook subscriptions. You must comply with Meta's Platform Policies, Facebook's Pages Terms, and WhatsApp Business Policy at all times. Yeta AI is not responsible for any actions taken by Meta against your Page or account due to violations of their policies. You remain solely responsible for all content sent through your connected channels.

7. AI-Generated Content

Yeta AI uses OpenAI's language models to generate automated responses. You acknowledge that AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. You are responsible for configuring your knowledge base accurately and reviewing AI behavior. Yeta AI does not guarantee the accuracy of AI responses. We recommend enabling human moderation for sensitive customer interactions. You must not use the AI system to generate illegal, harmful, misleading, or defamatory content.

8. Acceptable Use

You agree not to use the Platform to send spam or unsolicited messages, violate any applicable laws or regulations, infringe on the intellectual property rights of others, transmit malware or harmful code, impersonate any person or entity, engage in any activity that disrupts or interferes with the Platform's services, or attempt to gain unauthorized access to any part of the Platform or its systems.

9. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy available at yetaai.com/privacy. Customer conversation data collected through your connected channels is processed on your behalf. You are the data controller for your customers' data and are responsible for ensuring your use of the Platform complies with applicable data protection laws, including obtaining any necessary consent from your customers.

10. Team Members and Moderators

Store owners may invite team members (moderators) to access their workspace. You are responsible for all actions taken by your team members. Moderators have access to the inbox and conversation management features but cannot access billing or critical account settings. You must ensure your team members comply with these Terms of Service.

11. Service Availability

Yeta AI strives to maintain high availability but does not guarantee uninterrupted service. The Platform may experience downtime for maintenance, updates, or circumstances beyond our control. We are not liable for any losses resulting from service interruptions. We will make reasonable efforts to notify users of scheduled maintenance in advance.

12. Intellectual Property

Yeta AI and its original content, features, and functionality are owned by Yeta AI and are protected by intellectual property laws. You retain ownership of your business data, knowledge base content, and customer conversation data. By using the Platform, you grant Yeta AI a limited license to process your data solely for the purpose of providing the service.

13. Limitation of Liability

To the maximum extent permitted by law, Yeta AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Platform. Our total liability to you shall not exceed the amount you paid to us in the three months preceding the claim.

14. Account Suspension and Termination

Yeta AI reserves the right to suspend or terminate your account at any time for violations of these Terms, non-payment, fraudulent activity, or any activity that may harm the Platform or other users. You may terminate your account at any time by contacting us. Upon termination, your data will be retained for 30 days before permanent deletion, unless you request immediate deletion.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify registered users of significant changes via email or through a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated terms.

16. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

17. Contact

For any questions regarding these Terms of Service, please contact us at: support@yetaai.com or visit yetaai.com.

By using Yeta AI, you confirm that you have read, understood, and agree to be bound by these Terms of Service. For any questions, contact us at support@yetaai.com